Give your staff the tools they need to keep clients happy and patients healthy!

About the Workshop

You’ll be led through step-by-step processes, including:

Importance of Communication (Verbal and Nonverbal) With Clients:

  • How your staff members communicate – everything speaks to the client!
  • Key challenges faced in a veterinary practice

Mastering the Phone:

  • Establishing phone protocols and making a great first impression every time
  • Turning information calls (i.e., phone shoppers) into appointments

Gaining Commitment from Clients and Articulating Value:

  • Communicating value to clients in a language they care about
  • Overcoming client objections and initiating discussions

Filling the Appointment Book:

  • Evaluating current messaging strategies clinics are using
  • Exploring other strategies to book appointments using proven communication methods

Client Service Communication:

  • Forbidden phrases when servicing clients – what to say instead
  • How to effectively handle disgruntled clients and turn them into raving fans

Creating the Ultimate Client Experience:

  • What clients want and what you can do about it
  • Being more self-aware – realize how you come across to clients
  • Measuring your client’s experiences
  • How to make a difference

Interested in having a JumpStart Bootcamp at your practice?

Complete the form below to submit your interest.