You’ll be led through step-by-step processes, including:

Importance of Communication (Verbal and Nonverbal) With Clients:

• How your staff members communicate – everything speaks to the client!
• Key challenges faced in a veterinary practice

Mastering the Phone:

• Establishing phone protocols and making a great first impression every time
• Turning information calls (i.e., phone shoppers) into appointments

Gaining Commitment from Clients and Articulating Value:

• Communicating value to clients in a language they care about
• Overcoming client objections and initiating discussions

Filling the Appointment Book:

• Evaluating current messaging strategies clinics are using
• Exploring other strategies to book appointments using proven communication methods

Client Service Communication:

• Forbidden phrases when servicing clients – what to say instead
• How to effectively handle disgruntled clients and turn them into raving fans

Creating the Ultimate Client Experience:

• What clients want and what you can do about it
• Being more self-aware – realize how you come across to clients
• Measuring your client’s experiences
• How to make a difference

Interested in having a JumpStart Bootcamp at your practice?

Complete the form below to submit your interest.