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Friday, March 29, 2019

7:00 am: Exhibits and Registration Opens

7:30 am: Breakfast

8:30 am: Opening Remarks

8:50 am: Thriving in a World of Change - Part 1
Dr. Charlotte Lacroix

10:30 am: Break

12:30 pm: Lunch

1:30 pm: Thriving in a World of Change - Part 2
Dr. Charlotte Lacroix

5:00 pm: End of Session

Saturday, March 30, 2019

7:00 am: Exhibits and Registration Opens

7:30 am: Breakfast

8:30 am: Opening Remarks

9:00 am: AM Sessions

10:00 am: Break

12:30 pm: Lunch

1:30 pm: PM Sessions

5:00 pm: End of Session

Charlotte LaCroix

Speaking on Friday, March 29, 2019

Leadership Track: Thriving in a World of Change

Charlotte Lacroix, DVM, JD

Session 1: Ethical Challenges in the Changing Time

This is a discussion of ethical principles with cases studies and open discussion.

Session 2: Corporate Consolidation and the Changing Landscape of Veterinary Services

This reflects the veterinary seller aspect, increasing completion with corporate neighbors (including, and what it means to be an associate in the corporate practice.

Session 3: The Art of Negotiation

This is a dialogue about different types of contracts. These include long-term equipment leases, reference labs, buying and selling practices, and employment. Reviewing the basic principles of negotiation, the relative obligations and risks of the parties when circumstances change after the document is signed. A briefing of being a female negotiator, building self-esteem and confidence with negotiations.

Session 4: Issues for Veterinary Professional to Consider in the World of Change

This discussion is on “hot topics” trending in the veterinary professionals world. The Veterinary Technicians looking for change in titling to Veterinary Nurse, the use of cannabis in pets, implementing telemedicine in practice, recruiting new team members, #MeToo movement, and loan repayment programs.

Denise Tumblin

Speaking on Saturday, March 30, 2019

Practice Track: Practice Financials

Denise Tumblin, CPA

Profit Meltdown?  Get on Track for a 20% ROI

Objective Statement:  Declines in profitability impact your ability to pay the bills, offer competitive wages and benefits, buy new equipment and protect the investment value of your veterinary practice.  It’s time to improve profit and get the latest compensation and benefits trends.

Downward pressure on profit continues.  Well-Managed Practices® now have an average owner return (ROI) of 12%, and the average across the country is more like 8% to 10%.  A profitability turn-around takes planning, focused attention, and changes to your processes to boost efficiency and productivity.  We’ll explore what the revenue and expense key performance indicators (KPIs) look like in a practice with a 20% ROI and discuss how to get there in your practice.  The latest compensation and benefits trends from the 2019 Well-Managed Practice Benchmarks Study and the AAHA Compensation and Benefits Survey will also be presented.

Three take-home tools will be provided for attendees to this session.

Carrie Jurney

Speaking on Saturday, March 30, 2019

Wellbeing Track: Personal Wellbeing

Carrie Jurney, DVM, DACVIM

Session 1: Seeking Balance

Are you desperately seeking balance in your life, but the thought of meditating gives you hives? Who has time for yoga anyway? In this three-hour workshop explore positive psychology techniques with Dr. Carrie Jurney of Not One More Vet. These techniques have been battle tested in veterinary clinics and are things you can implement immediately and in less than 10 minutes a day! Utilizing these techniques has been shown to decrease burnout, increase work productivity and improve relationships both at work and at home. Come level up your emotional intelligence so you can stop just surviving your job and start thriving!


Topics covered include:

  • Mindfulness
  • Emotional Intelligence
  • Self-Awareness
  • Emotional Vocabulary
  • Personal Strengths and Values
  • Emotional Modulation
  • Contextualizing Failure
  • Empathy
  • Communications Skills
  • Interpersonal Relationships

Bash Halow

Speaking on Saturday, March 30, 2019

Team Track: The Veterinary Team

Bash Halow, CVPM, LVT

Session 1: I’d Trust My Vet with My Life: In a fast changing marketplace some things never go out of style.

Certainly, rapid changes are cause for concern, but trust that the things that clients love most about you will never go out of style. This interactive workshop, full of thought exercises, break out groups, discussion, and lecture, will help you and your team develop the best parts of your practice and market them most effectively.

Session 2: The Tip of the Iceberg and Beyond: A review of the most significant changes in the veterinary healthcare space.

This lecture was presented at the VHMA Annual Conference and the House of Lords, London, in 2018. It has recently been updated to reflect the most current and significant changes happening in today’s veterinary marketplace.

Session 3 I’d Trust My Vet With My Life: Core competencies worth keeping and cultivating; the stuff that will keep you in business forever.

Trust, flexibility, community involvement…you and your team know what matters most to your clients. In this thoughtful hour, we’ll zero in on the things that make your clients most happy, you most happy, and how to tease out more of this behavior from your team and business.

Session 4: The 800 lb. Gorilla In The Room: How can we possibly compete inside an increasingly expanding and complex online marketplace?

Nearly everything our clients are learning, talking about, and buying is based on what they see online. In this section, Halow will teach you how to effectively and affordably manage your presence in an online world chockablock with complexity, choices, and opportunities.