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This full-day workshop is designed to equip front-line staff with the skills and tools required to keep clients happy and engaged, as well as more committed to their pet’s health. It’s open to every member of your practice team, from reception staff to veterinarians. The goal is to help staff be more confident and comfortable when communicating with clients, keeping the patient’s needs in mind. This, combined with helpful strategies and proactive methods provided will assist you and your team to offer the ultimate client experience!
Special thanks to our generous sponsor:
About the Workshop
You’ll be led through step-by-step processes, including:
Importance of Communication (Verbal and Nonverbal) With Clients:
Mastering the Phone:
Gaining Commitment from Clients and Articulating Value:
Filling the Appointment Book:
Client Service Communication:
Creating the Ultimate Client Experience:
Registration coming soon for these following events!
Valley Forge, PA
Approved Credit Hours:
The VHMA/CVPM Certification Board has approved JumpStart Bootcamp as applicable toward the CVPM continuing education requirement for 5.50 continuing education credits. VHMA approved course ID 18-02.